Mobile Government and he Back Office: Cases, Lessons Learned, and Breakthroughs
Call for Papers

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A Special Session at the Euro mGov 2005, 10-12 July 2005, Sussex University, Brighton, UK
http://www.icmg.mgovernment.org/specialsessions.htm

Session Chair:
Hans J Scholl
The Information School, University of Washington
Mary Gates Hall, Suite 370C, Box 352840
Seattle, WA 98195-2840, USA
email: jschollu.washington.edu

Combining e-government and mobility, The First Euro Conference on Mobile Government (EURO mGOV 2005) aims to attract Representatives from the Public Sector, Academia, and IT and Telecom Companies, to establish a forum and networking platform for discussion and dissemination of knowledge on all aspects of Mobile Government including research, policy, implementation issues and impact on the government organizations and the society. More information can be found at http://www.icmg.mgovernment.org

Session Title:
Mobile Government and the Back Office: Cases, Lessons Learned, and Breakthroughs

While mobile government holds the promise to significantly increase government agencies' internal and external agility, proactiveness, and responsiveness, many if not most business processes and back office functions have remained unchanged. In order to take full advantage of the mobile paradigm, business processes and back office functions need to be reassessed, redesigned, and streamlined with the new paradigm in mind. As part of digital government, digital mobile functions and processes complement and partly replace stationary ones further helping reduce the distance between citizens and governments as well as integrating internal government functions. When processes are changed, many stakeholders will impact the changes and will be impacted by them. While the mobile and digital technologies are important components in this transformation process, numerous organizational and social grids require careful transformation at the same time. This session seeks contributions, which attempt to address both the technical and socio-organizational dimensions of the transformation.

Papers (technical/ socio-technical/ organizational/ managerial/ social/ hybrid) may address any aspect of mobile Government and its impact and dependency on back office transformation including but not limited to the following topical orientations:

Specifics of process change for incorporating the mobile paradigm; new processes created for supporting m-Gov applications; integration and interoperability of mobile and non-mobile applications/legacy IS; performance improvement metrics; case studies, reports on lessons learned and pitfalls encountered as well as exemplars for successful transformation and breakthroughs while exploiting the potential of the mobile paradigm in government.

Submission Instructions:
All interested authors should initially send a page-long paper proposal to the session chair at jschollu.washington.edu to see the suitability of their paper for the session. All full paper submissions are subject to EURO mGOV submission and review procedures as outlined at http://www.icmg.mgovernment.org/submission.htm. Please send your full paper submissions to submissions@mgovernment.org *and* copy (cc)ing to the session chair at jschollu.washington.edu by the full paper submission deadline (January, 28, 2005) indicating "special session" on the subject line *and* the title at the top of the first page of the paper.